Last Updated: March 26, 2026
Company Name: 随州市筠寻贸易有限公司
Email: service@mail.xexsomiv.com
Tel: +86 19245771363
Address: 湖北省随州市曾都区东城街道天后宫社区5组104号
Legal Representative: Yin Haibo
Unified Social Credit Code: 91421302MAK79PCH22
xexsomiv Terms of Service
Welcome to xexsomiv Services (hereinafter referred to as “the Service”). We operate a full range of products in the United States. These Terms of Service (hereinafter referred to as “Terms”) are intended to clarify the rights and obligations between you and xexsomiv (hereinafter referred to as “we” or “us”) and regulate the shopping and related service processes. Please read carefully. By using the Service, you agree to all content of these Terms.
If you have any questions, you may contact us via our official email service@mail.xexsomiv.com or customer service phone +86 19245771363(Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM, UTC+8:00).
1. Scope of Service
We provide online sales of full-range products, order processing, logistics and delivery, after-sales support, and related consultation services within the United States. All services are provided in strict accordance with these Terms and related policies.
2. Order Terms
Order Creation: An order becomes effective once submitted on the platform and payment is completed, forming a service agreement between you and xexsomiv. Please carefully check order information (product model, shipping address, contact information, etc.) when placing your order to avoid errors.
Order Editing and Changes: Orders can be edited or modified within 12 hours of placement. After 12 hours, the order enters the fulfillment process and can no longer be edited or changed. Any resulting loss is the responsibility of the user.
Shipping and Delivery: Orders with available stock are usually shipped within 1–2 business days (excluding weekends and holidays). Actual delivery takes 5–7 business days. Delivery times may be affected by logistics, weather, and other factors. Any delays will be communicated promptly.
3. Pricing and Tax Terms
Product Prices: All product prices displayed on the platform include U.S. domestic taxes. There are no hidden fees. The total amount shown at checkout is the final amount you need to pay, with no additional U.S. domestic taxes required.
Customs Duties: Customs duties are subject to the customs regulations of your delivery location. xexsomiv does not assume any responsibility for customs fees. If duties are incurred upon import, you are responsible for paying them in accordance with local customs requirements. The exact amount is determined by the local customs authority.
4. User Rights and Obligations
You have the right to receive services in accordance with these Terms. You may contact customer service at any time regarding service-related questions and raise objections to services that do not comply with these Terms.
You must provide accurate, complete, and truthful personal information and shipping details. Any failure to do so, resulting in unfulfilled orders, delayed logistics, or other issues, is your responsibility.
You must comply with platform rules and these Terms and must not engage in illegal activities, fraudulent behavior, or other malicious actions. Otherwise, we reserve the right to terminate service, cancel orders, and will not bear any liability.
5. Our Rights and Obligations
We have the right to provide services according to these Terms and to take measures such as restricting or terminating service for users who violate the rules. We also reserve the right to amend these Terms based on business needs or regulatory changes.
We are obligated to ensure normal operation of the Service, handle your orders, inquiries, and after-sales requests promptly, ship orders as scheduled, and protect your personal information and data security.
We are obligated to notify you in a timely manner regarding order status, shipping information, and any updates to these Terms to ensure your right to information.
6. After-Sales and Customer Service
If you encounter any issues during shopping (orders, logistics, after-sales, etc.), you may contact us via service@mail.xexsomiv.com or +86 19245771363. We will respond promptly during customer service hours.
Detailed rules for after-sales service are subject to our Return & Exchange Policy and Warranty Policy.
7. Amendments and Dispute Resolution
These Terms may be amended in accordance with business developments or legal/regulatory changes. Updates will be communicated via platform announcements, email, or other means and take effect upon publication. Continued use of the Service constitutes acceptance of the revised Terms.
Any disputes arising from the Service should first be resolved through negotiation. If negotiation fails, disputes shall be submitted to the competent court in the United States for resolution.
